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Home Sustainability Sustainability Governance
Stakeholder Engagement

We recognise that many stakeholders have a view on our business and we systematically assess and integrate these views.

But when it comes to shaping sustainability strategy and performance, we prioritise those whose expectations have the greatest impact on the assets we manage – and whose trust is most critical to preserving and creating value. This approach does not discount other voices, but it helps us focus where alignment matters most.

Investors and Capital Partners

Why They Matter

Investors and capital partners provide the financial foundation that underpins our growth, resilience and reputation. Public investors shape market confidence and valuation stability through their support and scrutiny. Capital partners bring complementary capital, regional insights and long-term alignment that enable us to expand and diversify our investment platform. Both groups help hold us to high standards of governance, discipline and transparency..

How We Engage

  • Proactive investor meetings
  • Transparent, regular financial reports
  • Interactive Annual General Meeting
  • ESG non-deal roadshow

Value Protected (2024/2025)

  • 5.5% Year-on-year increase in NPI
  • 3.7% Year-on-year increase in DPU

Value Created (2024/2025)

  • 2 Asset enhancements completed
  • >600 New leases signed (Hong Kong retail, fresh market and office)
  • 1.5% Year-on-year revenue growth (Hong Kong retail)

Investor Relations

Operational Partners

Why They Matter

Operational partners are the frontline executors of our asset performance. Their consistency, safety and reliability directly impact tenant and shopper experience, cost efficiency and regulatory compliance. As an extension of our team, they help us deliver service quality, sustainability targets and brand credibility across a distributed portfolio.

How Do We Engage

  • Regular performance reviews and contract evaluations
  • Supplier code of conduct and onboarding processes
  • Safety briefings and compliance checks
  • Vendor innovation sharing sessions

Value Protected (2024/2025)

  • 2,124 Total active vendors
  • 80% Bank transfer payments since January 2025 for faster clearance
  • 75% Contractors in Hong Kong certified in our in-house safety awards

Value Created (2024/2025)

  • 31% Invoices processed through vendor portal, enhancing payment visibility and efficiency
Tenants

Why They Matter

Tenants are the economic engine of our portfolio. Their performance directly impacts rental stability, occupancy and footfall. Strong tenant relationships also influence asset valuation and consumer appeal. Our ability to cultivate strong tenant relationships, curate dynamic tenant mixes, and provide operational support is fundamental to our ongoing performance and reputation. As partners in placemaking, they shape the identity, liveliness and competitive strength of our properties.

How Do We Engage

  • Regular strategic and operational meetings
  • Asset-level communications and leasing feedback loops
  • Joint promotional initiatives and business forums
  • Ongoing collaboration on ESG, safety and regulatory matters

Value Protected (2024/2025)

  • 13.0% Rent-to-sales ratio (Hong Kong retail)
  • >80% Tenant retention rate (Hong Kong retail, fresh market and office)

Value Created (2024/2025)

  • ~100 Tenant Academy seminars since 2009
  • >17 Tenant resizing requests completed
Colleagues

Why They Matter

Colleagues are not only responsible for executing business strategy. They are also the interpreters and enablers of change. Their alignment, resilience, and credibility directly influence tenant relationships, operational consistency, and the integrity of our brand. As we scale across new asset classes, investor segments and markets, the engagement and stability of our colleagues is foundational to performance, trust and long-term value.

How Do We Engage

  • Biennial staff engagement surveys and regular pulse checks
  • Biennial staff engagement surveys and regular pulse checks
  • Functional forums and the Linker’s Panel (our employee committee) for structured feedback
  • Internal mobility programmes, mentoring and development planning

Value Protected (2024/2025)

  • 20 Weeks of expanded maternity leave and other upgraded benefits
  • 240 Employees participated in Long-term Incentive Scheme or Employee Units Purchase Plan

Value Created (2024/2025)

  • 17% Year-on-year increase in learning hours
  • 5 Executive coaching programmes for senior leaders
  • 100% Personalised development plans (Director-grade and above)

Careers

Community

Why They Matter

Strong community relationships support our social license to operate and enhance long-term asset value. Community perception, participation, and acceptance influence tenant success, asset footfall and neighbourhood integration. A well-managed and socially inclusive property is more likely to achieve resilience, minimise disruption and strengthen brand trust. Communities also shape expectations of environmental responsibility, accessibility and contribution to local quality of life.

How Do We Engage

  • Community audits and stakeholder focus groups
  • Tenant-led initiatives and site-specific engagement
  • Sponsorships, partnerships and volunteering platforms
  • Events that bring the community together around particular themes e.g. Link Sustainability Lab and Link Hong Kong Open

Value Protected (2024/2025)

  • 12 Escalator safety ambassadors arranged
  • 127 Fire drills conducted
  • 100% Properties with BFA facilities

Value Created (2024/2025)

  • 590+ New tenants in Hong Kong, adding choice and variety
  • 449 Community events delivered across 15 districts in Hong Kong
  • 1st Link Together Initiatives NGO project launched in Singapore

Engagement with various local and international industry or cross-sector initiatives, either through our company or individual staff members, enables us to continue to learn, contribute, share and advance best practices for sustainability.

Organisation Role
Hong Kong
Business Environment Council
  • Council Member
  • Member of the Climate Change Business Forum Advisory Group
  • Member of the Circular Economy Advisory Group
Drink Without Waste
  • Working Group Member
Hong Kong Green Building Council
  • Gold Patron Member
Hong Kong Green Finance Association
  • Association Member
  • Member of the Sustainability-related Disclosures, Policy & Standards Working Group
  • Member of the Greater Bay Area Green Finance Alliance Working Group
  • Member of the Real Estate Working Group
Global
Global Real Estate Sustainability Benchmark
  • Member of Asia Benchmark Committee
The International Financial Reporting Standards Foundation Corporate Champions Network
  • Global Advocates
Principles for Responsible Investment
  • Real Estate Advisory Committee Member 

Read about our Stakeholder Engagement Policy


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