We are keen to explore new tools for business innovation and AI is being trialled in different parts of our business with the goal of enhancing and streamlining operations and improving decision-making processes. Installation of an energy management system (EMS) was piloted at several of our Hong Kong retail properties in 2021. The EMS system sits on top of the existing building management system, collecting real time data and utilises an AI machine learning algorithm to forecast demand and manage output to optimise energy efficiency without sacrificing comfort level. We received the EMSD Wise Save RCx Gold Award at Energy Saving Championship Scheme 2022 and Chartered Institution of Building Services Engineers Hong Kong Award 2023 for Best Digital Innovation in recognition of this project. By the end of 2023/2024, the EMS project was expanded to 49 properties in Hong Kong and the average annual energy savings observed during the pilot phase was 4.65%.

Our IT department has deployed an AI-driven cybersecurity monitoring system to bolster security and threat detection, ensuring our company’s protection 24/7. Additionally, we are exploring the potential of AI assistants to increase the operational efficiency of our internal staff, allowing them to concentrate on more value-added activities.

Since 2022, our Business Analytics team of the Finance department has been building a cross-system interdepartmental data warehouse and analytics system to drive business insights. The system currently aggregates data from Link’s different business regions and functions including finance, procurement, leasing, asset management and facility management. Users can access data analysis via reports and visualisations to generate insights for improving business processes. Looking ahead we expect to further develop the platform by increasing data coverage, developing user self-service customisations, and as AI technology and tools become more mature, we will also explore incorporating AI for predictive analysis and to support decision making.

We launched an innovative sustainable finance framework, requiring all future sustainability-linked finance transactions to include KPIs in each of the environment, social and governance areas. This ensures that our financing supports corporate targets that balance environmental, social, governance and prosperity considerations in a way that enables Link to grow responsibly.

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Link strives to align with global best practices on sustainability disclosures. In 2022/2023, we launched our new corporate website where we provide public disclosure on asset level sustainability features and performance. By providing this additional information, we intend to better inform our stakeholders and to provide greater transparency and accountability on our sustainability journey.