Stakeholder Engagement

Stakeholder alignment matters because the long-term performance of real estate assets depends not only on capital allocation and physical upkeep, but also on the quality of the relationships around the portfolio. Tenant demand, service delivery, workforce capability, community trust and investor confidence all influence how assets perform over time.

For Link, this is a core component of stewardship. Managing assets on behalf of public investors and capital partners requires disciplined attention to the operational, social and governance factors that underpin continuity, resilience and long-term value. This means actively nurturing the relationships, skills and capabilities that sustain long-term performance, embedded in how assets are managed.

Investors and Capital Partners

Why They Matter

Investors and capital partners provide the capital that underpins our growth, resilience and ability to execute strategy.

How We Engage

Interactive meetings
Open and timely communication
Proactive investor engagement
Board and management engagement through annual general meeting

2025/2026 Key Indicator Progress

1,215 Meetings and Conference Calls
14 Investment Conferences or Corporate Days
27 Roadshows Organised by 12 Brokers

Investor Relations

Tenants

Why They Matter

Tenant performance directly drives rental income, occupancy and footfall – the core operating metrics of the portfolio.

How Do We Engage

Regular strategic and operational meetings
Asset-level communications and leasing feedback loops
Joint promotional initiatives and business forums
Ongoing collaboration on ESG, safety and regulatory matters

2025/2026 Key Indicator Progress

91.3/100 Tenant Satisfaction Score
+61 Net Promoter Score

Operational Partners

Why They Matter

Operational partners are the frontline drivers of our asset performance. They directly impact tenant and shopper experience, cost efficiency and regulatory compliance.

How Do We Engage

Performance reviews and contract evaluations
Supplier onboarding
Safety briefings and compliance checks
Vendor sharing sessions
Briefings with frontline staff

2025/2026 Key Indicator Progress

81.6% Vendor Response (Tenders > HK$50k)
85.7% On-time Payment (< 15 days)

Staff

Why They Matter

Our people execute strategy and drive the operational change that sustains long-term performance.

How Do We Engage

Biennial engagement surveys and regular pulse checks
Town halls and leadership communications
Staff engagement activities
Learning and development programmes
Annual performance and rewards management

2025/2026 Key Indicator Progress

11.3% Voluntary Turnover Rate
96.7% Retention of Talent at AGM Level or Above

Careers

Community

Why They Matter

Strong community relationships support our social license to operate and enhance long-term asset value.

How Do We Engage

Link Together Initiatives
Project and asset-specific stakeholder focus groups
Tenant-led initiatives
Site-specific campaigns
Events that bring the community together

2025/2026 Key Indicator Progress

90% Positive Brand Perception
90.1/100 Customer Satisfaction Score

Engagement with various local and international industry or cross-sector initiatives, either through our company or individual staff members, enables us to continue to learn, contribute, share and advance best practices for sustainability.

Organisation	Role
Hong Kong
Business Environment Council	Council Member Member of the Climate Change Business Forum and Circular Economy Advisory Groups
Drink Without Waste	Working Group Member
Hong Kong Green Building Council	Gold Patron Member
Hong Kong Green Finance Association	Member Member of the Sustainability-related Disclosures, Policy & Standards, Greater Bay Area Green Finance Alliance and Real Estate Working Groups
Global
Global Real Estate Sustainability Benchmark	Member of Asia Benchmark Committee
Carbon Risk Real Estate Monitor	Asia Pacific Advisory Committee Member
The International Financial Reporting Standards Foundation	Supporter
Principles for Responsible Investment	Real Estate Advisory Committee Member

Read about our Stakeholder Engagement Policy