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Innovation

The urgency of the climate crisis and other critical environmental and social problems require innovative solutions beyond business as usual.

Innovation that supports technological breakthroughs and scaling is key to help us evolve and meet the challenges of the new market landscape.

We invest in new technologies that improve building performance and customer experience, with a focus on digitalisation, data and automation. We also maintain a strong commitment to support local startups to strengthen local innovation ecosystems.

We support innovation in management systems and strategic platforms that allow our business to scale effectively across new markets.

Intelligent Parking System

In 2024/2025 we implemented an intelligent parking system upgrade across 121 car parks and over 500 lanes in Hong Kong. Powered by cloud and AI technologies, the system supports 24/7 real-time monitoring and centralised control. Features include:

  • Dual network architecture and backup to ensure operational stability
  • Automated security and data protection
  • AI-based License Plate Recognition for seamless traffic flow
  • Contactless payment for efficient entry and exit
  • Integration with the “Link Up” app for self-service transactions and a fully digitalised user experience
Property Management Playbook

To support consistent service delivery and drive operational excellence, we launched a Property Management Playbook in collaboration with regional teams:

  • Establish portfolio-wide operating fundamentals, key considerations and best practices
  • Ensure scalability and standardised execution across current and new markets
  • Support our sustainability goals through operational alignment, tenant satisfaction and efficiency gains
Targets
Status

Support and invest in emerging technologies, materials and processes that address market and sustainability needs

Achieved

Build partnerships with startups and innovation stakeholders, especially in Hong Kong

Achieved

Drive internal capability through structured knowledge sharing and systems development

Achieved
Achieved Achieved On Track On Track Lagging Behind Lagging Behind Not Commenced Not Commenced

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