Governance, Policies and Procedures

Having robust policies and procedures sets the foundation for a culture of sustainability across all business units and in our daily operations.

Sustainability is a priority for our leadership team with our Chairman taking overall responsibility for initiating, driving and monitoring various aspects of our sustainability practices, with the wider Board receiving biannual updates.

As a world-class real estate investor and manager, we have developed a comprehensive set of sustainability-related policies. This ensures we uphold our commitments to stakeholders and work towards common goals together.


Biodiversity Policy

This policy sets out Link's stance and approach on biodiversity and enables us to assess biodiversity-related risks and opportunities in managing our investments, as well as anticipate and respond proactively to emerging regulations and societal expectations. By creating assets that are connected to their local and natural environment, we provide nearby communities with vibrant shopping experiences. 


Climate Change and Energy Management Policy

This policy describes Link’s stance and approaches to climate change and energy management. The objective of the policy is to improve climate change resilience and energy efficiency, providing general guidance on energy management.


Waste Management Policy

This policy describes our aspiration to be a community leader in making a positive impact on the environment, aspiring to maximise the utilisation of resources and minimise the production of waste.



Code of Conduct

This outlines a set of appropriate behaviour guidelines for all staff with examples for reference, in particular for those who supervise or deal with consultants, contractors, sub-contractors, suppliers, service providers and tenants of the shopping centre and car parks under Link's management. 

We have strict policies against different types of corruption, and the Board has oversight of our anti-corruption actions. Link does not tolerate any forms of corruption including bribery, kickbacks, grease payments, extortion, fraud and money-laundering under any circumstances. Our anti-corruption efforts are supported by a confidential whistle-blowing system which covers the abovementioned areas of anti-corruption.

We also counter any forms of conflict of interest, including nepotism, self-dealing and concurrent employment to ensure that the company's integrity and objectivity are not compromised or perceived to be compromised. It is the Company’s general policy to remain politically neutral and to avoid taking political stand with contributions to selected political parties or charitable donations for a political cause.

All new staff must take a mandatory course on the Code of Conduct, which comprises the anti-corruption policy that encompasses anti-corruption measures comprehensively. All Link staff are required to re-study the code of conduct every year via e-Learning as annual affirmation.

Responsible Property Investment Policy

This policy outlines Link’s fiduciary duty to our stakeholders and summarises our predominant commitment to sustainability. To epitomise our commitments and approach to responsible property investment through our acquisition, divestment and business operations, five key areas have been identified.


Supplier Code of Conduct

Our Supplier Code of Conduct upholds ethical business practices, e.g. complying with applicable regulations, avoiding pollution and conserving resources, as well as protecting labor rights which include health and safety, anti-discrimination and proper compensation / working hours.


Procurement Policy

This policy aims to ensure a consistent, efficient, and sustainable procurement while maintaining an open and fair competition with adequate control to manage Link’s procurement risk. Our staff who procure goods or services shall comply with the stated general principles at minimum and take consideration of the sustainability criteria where applicable.


Whistle-Blowing Policy

This policy aims to provide a clear procedure and a trusted avenue so that all staff members will feel confident in reporting concerns or irregularities, malpractice or impropriety in the workplace in good faith, without fear that they will be penalised, discriminated or dismissed.

Our confidential whistle-blowing system covers human right issues and anti-corruption extensively, including bribery, extortion, fraud, money-laundering and other elements of corruption. The mechanism also addresses issues of bullying and harassment to ensure a harassment-free workplace. We also have manager trainings in place on handling reports or instances of bullying or harassment.



Human Rights Policy

This policy describes Link’s stance and approach to human rights and acts as guidance to our staff in handling human and labour rights issues during our daily operation.

Occupational Health and Safety Policy

This policy seeks to ensure that daily operations are conducted in a manner which safeguards the safety, health and well-being of all our stakeholders. These include our communities, employees, investors, tenants and business partners (suppliers and vendors, NGOs, media and government). 



Sustainability Policy

This policy describes Link’s overall stance and approach on sustainability. We believe that sustainability is good for those around us, and therefore good for our business.


Stakeholder Engagement Policy

This policy describes Link's stance and approaches on stakeholder engagement, which helps align engagement to Link’s corporate purpose and vision, as well as build trust with our stakeholders and community. 


We continually review and improve our risk management practices to strengthen an already robust risk management culture within our business.

Risk Governance and Compliance team will monitor material non-compliance issues, and quarterly report the risk to Audit and Risk Management Committee (ARMC). ARMC has strong oversight over any non-compliance issues, including any forms of corruption that covers bribery, kickbacks, grease payments, extortion, fraud and money-laundering under any circumstances. ARMC will regularly monitor and review any whistle-blowing cases and anti-corruption cases and follow up as appropriate. All operational department heads are also responsible for observing carefully on any fraud and impropreity as first line of defence. An established Escalation Policy is available to make notification in the event that potential, alleged, or actual non-compliances of applicable laws and regulations are identified.

Link has also implemented comprehensive mechanism and means to prevent corruption. This is supported by stringent P&P, trainings, violation reporting mechanism, internal and external checks & review, as well as assurance and violation check.

Link adheres to comply with law and regulations, including tax law, at business locations where we operate. Our Board has overall responsibility in monitoring regulatory and operational compliance, including the management of tax risks.

Risk Management

Risk Management Section from Annual Report 2020/2021


Sustainability Committee

Link's Sustainability Committee, chaired by our Head of Sustainability, has overall responsibility for overseeing our corporate sustainability strategy and progress. The Committee comprises representatives from all major departments in the business. Representation by all business units serves to ensure that each element of our Value Creation Model is considered when proposing, designing and implementing new protocols and procedures. The Committee also reviews and endorses policies, practices and targets for key sustainability issues and ensures that regulatory sustainability-related requirements are met.

Sustainability Advisory Committee

The Sustainability Advisory Committee, chaired by our Chairman, is convened biannually and comprises sustainability experts from around the world and across industries. The group serves as an additional channel to listen to constructive feedback from the community on sustainability matters and to further enhance our communication and transparency with our stakeholders.

Individual Task Groups

The Individual Task Groups work to identify and mitigate frontline sustainability challenges while promoting good practice and disseminating new developments raised from the Sustainability Working Group.

Staff Sustainability Network

The Staff Sustainability Network helps brings awareness, transparency and collaboration to existing sustainability efforts. The network serves as a platform for obtaining resources and information on sustainability issues and allows our staff to participate in activities and events that promote awareness of sustainability.  

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