Sustainability Management
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Sustainability Management

"At Link, we strive to embed a culture of sustainability across all business units and in our daily operations." 
Link's Sustainability Committee   

Link's Sustainability Committee has overall responsibility for overseeing our corporate sustainability strategy and progress. The Committee reviews and endorses policies, practices and targets for key sustainability issues and ensures that regulatory sustainability-related requirements are met. The Committee is chaired by our Chief Executive Officer.
The Sustainability Working Group proposes and develops activities for implementation across projects and daily operations by Individual Task Groups and Staff Sustainability Network. Representation by all business units serves to ensure that each element of our Sustainability Framework is considered when proposing, designing and implementing new protocols and procedures. The Sustainability Advisory Committee serves as an additional channel to listen to constructive feedback from the community on sustainability matters and to further enhance our communication and transparency with our stakeholders.


Memberships, Awards and Pledges

Corporate Memberships

We support various local and global organisations by maintaining an active role and engaging with those organisations. Please click here to view the list of corporate memberships.
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Awards and Recognition

In recognition of our endeavours, we have received awards and recognition from prestigious organisations. Please click here to view our awards and recognition.

We demonstrate our commitment to implement measures to contribute positively to address concerns by signing up various pledges and charters.
As a signatory to Hong Kong’s Energy Saving Charter, between June and September we maintain an average indoor temperature of 24-26 degrees Celsius in the common areas for 7 of our shopping centres.
To respond to concerns about food waste, we became one of the organisations to sign the “Food Wise Charter” under the Food Wise Campaign by the Hong Kong Environment Bureau. In addition, we are a Member of the Food Wise Hong Kong Steering Committee and its Subcommittees. 
We maintain good air and water quality to ensure people using our premises experience a  healthy and pleasant environment. Each year 8 of our shopping centres are awarded Good Class certification for the Indoor Air Quality Certification Scheme. 

Stakeholder Engagement

As part of our responsibilities as a leading real estate investor and manager, we consistently and actively engage with our stakeholders. We utilise a range of mechanisms to establish clear and open dialogues. Doing so has allowed us to better understand each other’s concerns and expectations on a wide variety of issues including corporate priorities, performance and how we will manage emerging trends. We believe that these interactions are valuable, and provide an opportunity to identify and pursue common goals together.
Please click here to view the list of Link's stakeholder groups.


Materiality Assessment 

One of the fundamentals of the reporting process under the GRI Sustainability Reporting Guidelines is stakeholder engagement. It is the key starting point to connect business strategy with reporting and demonstrate how the business responds to the legitimate needs and concerns of its main stakeholders. In line with our sustainability strategy, we have prepared this report on material issues that are considered important to us and our stakeholders.

It is important to engage our stakeholder groups regularly and directly to better understand priorities, perceptions and expectations. For example, we engage with unitholders and institutional investors through our Investor Relations Department, with our community partners across the territory through our community relationship managers, and with governments and community organisations at district levels through our Government & Community Engagement team.
Over the past year we have continued to focus on embedding a proactive approach to stakeholder engagement to ensure this is integrated as a key part of everyday operations. We have a structure in place to identify key stakeholders and priority issues. Development and implementation of all plans is monitored by our senior management. We also ensure lessons, trends and successful initiatives are shared among the business departments.
Our stakeholder engagement plan is reviewed regularly to ensure we continue to clearly and consistently record our main stakeholders, key issues and concerns for each stakeholder group and the overall objectives for our stakeholder engagement. These plans ensure a proactive approach to communicating with stakeholders and balancing their interests across our projects.
During the year, we appointed an external consultant to facilitate a number of stakeholder engagement sessions on behalf of Link. These included focus group discussions and face-to-face interviews. The discussions helped shape the materiality assessment and the content of this report.

We have identified material issues that are both important to Link and our stakeholders. Those issues divided into four aspects, including environmental, social, human resources and communication channels.

Feedback from the stakeholders provides us guidance to shape our future initiatives. For example:



Stakeholders viewed that Link has generally improved financial performance and competitiveness by improving the environmental performance. While efforts were spent on upgrading the existing hardware infrastructure, consideration could be given on improving the software, as such, we would consider incorporating green building practice terms into our housekeeping guidelines, a mechanism to drive CO2e savings in commercial properties.


We have received positive feedback concerning Link Together Initiatives. Stakeholders viewed that benefits have been brought to the community. They would like to see more reporting on analysis of the value created to the community. We will continue to report on the programmes.


Human Resources

Stakeholders viewed that Link’s staff receive better benefits than the peers in the property development sector. While the attrition rate has improved, further effort would be required in order to retain staff and improve job satisfaction.


Communication Channels

Link has provided various channels for engaging stakeholders. The stakeholders appreciated the dedication of Link which we have strengthened stakeholder engagement and communications channels. 

Please click here​​ for the Materiality Matrix.

We will continue to work on improving our performance in these high-priority common material issues. ​​​​

Engaging Other Stakeholders

Collaboration with Academia
Create value to the community through partnering with academia - Business – Case Presentation at Harvard Business School

Link's rise to become one of the world's leading REITs has become a case study of the renowned Harvard Business School. CEO George Hongchoy visited the Harvard Business School campus in Boston and participated in an MBA class discussion on the strategic moves that have supported​ Link's remarkable growth path and the challenges it faces.

For those interested in reading the full case study, it is now available for purchase at Harvard Business Publishing website. For more information, please click here.

Service Provider Conference

A culture of sustainable development is integrated throughout Link's everyday business operation and is extended to our business partners and suppliers. Understanding of this concept by service providers is vital to strengthening Link's sustainable development strategy. The alignment of understanding and the establishment of partnerships can help break down existing barriers and overcome many sustainability challenges, including solving logistical issues, enhancing efficiency and developing sustainable business models. In this fiscal year, Link organised another conference on sustainability for service providers in March 2017.
The theme of the conference was "CONNECTION 2017 - We Link People to a Brighter Future". This can only be successful, through collaboration, increasing awareness along our supply chain and by creating value for local business and communities. Ms. Rita Li, Sales and Marketing Director of Octopus Holdings Limited, attended the conference and delivered the keynote speech. Ms. Rita Li shared with participants on how collaborations and partnerships work for Octopus. 
The conference was attended by 101 participants from 61 organisations.



Contractor's Code of Conduct

At Link, we understand that a strong commitment to sustainable development is vital to our business. We therefore, strive to commit to, amongst​ other good corporate practices upholding ethical business conduct, compliance with applicable laws, regulations and policies, as well as caring for our environment and staff, enjoyment of health and safety and human rights. We expect our contracts adhere to the same commitment as well. The Code of Conduct, are given to all of our contractors, consultants, suppliers and vendors to adhere to. ​ ​​​​​​

Euromoney Real Estate Awards 2013 Best Investment Manager in Hong Kong 2015 Institutional Investor Most Honored Company in Hong Kong 2015 The Asset Triple A Awards Property Investor of the Year DJSI Asia Pacific FTSE4Good GRESB Green Star 2014 Hong Kong Awards for Industries: Customer Service Grand Award Web Accessibility Recognition Scheme