Nurturing a High Quality Team of Staff
Upgrading Our Workforce to Meet New Challenges
Taking a longer term perspective, development of our staff will play a key role in Link’s continuous success. We will need to sharpen the capability of our workforce so that they can benefit from new business prospects. Our workforce is therefore trained and committed towards continually improving their skills while striving to reach their fullest potentials.
Talent Development and Professional Training
At Link, we provide a range of comprehensive training and continuing professional development for our employees. We ensure that the quality of our service continues to evolve while taking updated market requirements into account. Our Talent Development programme offers high-potential staff with continuous professional training tailored to industry’s needs and provides career development opportunities. For the year under review, a total of 60 staff attended the courses under Link Executive Diploma Programme in Shopping Mall Management, which was designed in collaboration with the Institute of Advanced Executive Education of The Hong Kong Polytechnic University. The programme covers key aspects that shopping mall executives and managers must comprehend to carry out their job professionally and competently. Qualified colleagues are eligible to apply for credit transfer at the Department of Building and Real Estate of The Hong Kong Polytechnic University towards an MSc in Construction and Real Estate and Postgraduate Diploma in Construction and Real Estate.
With a commitment to providing training and development opportunities and embracing a culture of internal progression, we aim to build outstanding teams, equipped with expert knowledge and excellent opportunities for long term career progression. We introduced a new Buddy Training Programme for Property Management and Operations for newly joined colleagues. Mentors (experienced colleagues) are assigned as buddies to help new joiners integrate seamlessly into the new team and working environment. They are an invaluable and trustworthy source of providing guidance and support. Since the launch of the programme, a lower turnover rate for property management staff has been recorded.
In conjunction with various areas of the business departments, our Learning and Development experts developed tailored programmes to train employees and position them as professional partners to our clients. E-learning and traditional classroom training are also provided to strengthen the competences of our employees and to prepare talented individuals to assume key roles within the company. During the year under review, classroom trainings were provided to our staff and contractors’ employees including Emergency Response Procedures training, Mystery Shopper Programme Service Training, Barrier Free training, Occupational Health & Safety training, Prevention of Corruption seminar, and Putonghua programme. We have launched a new e-learning courseware on sustainability for all staff. In FY2015/2016, the courseware recorded a total of 800 visits.
Promoting Development and Evaluating Performance
The total number of training hours was 16,371 hours, and the average training hours for different employee categories are shown below:
Our remuneration policy is designed to ensure that Link stays competitively to reward the achievement of sustainable performance, motivate and retain high performing staff. To achieve this, effective governance of remuneration practices is a fundamental requirement. The Board oversees the governance and implementation of remuneration principles that align to our corporate business strategy.
Link’s remuneration package consists of a basic salary and a discretionary bonus that the payment is based on the individual performance and the overall economic, social and governance performance of the corporate.
Health and Safety
At Link, sustainability guides our way of doing business. Together with our service providers and stakeholders, we strive to maintain highest standards to enhance the health and safety of our employees and the communities.
We recognise that our most precious resource is human resource. We aim to create a great workplace for our employees. We provide health, safety and wellness training as well as programmes that proactively manage the health and safety of employees. Our emergency preparedness and response programme helps protect our employees and their surrounding communities.
Engaging and Retaining Our Staff
To engage our staff and promote open communication, we continue to provide various formal and informal networking and communication channels for exchange of ideas, opinions, and information.
Link introduced the staff corporate blog site -”YourVoice.com”, on the company’s intranet in November 2010, where staff members are encouraged to share their opinions on various topics.
Regular meetings are held to create an opportunity for different levels of the company to align current priorities and organizational goals. We also encourage regular staff social gatherings such as Annual Dinner, Halloween Party, Christmas Party, and Lunch with New Joiners so they can raise their sense of belonging within the company.
We have maintained a stable workforce that enjoys a balanced work culture and a caring and friendly working environment. Our attrition rate for permanent staff in the year under review was 21.1% while 213 new recruits joined the company. This is once again lower than the industry attrition rate.
Creating Rewarding Experience for Our Staff
We believe that employees are at the heart of our company who are keys to delivering the highest standards of services to customers. We focus on creating a high quality workforce and providing the best working environment to our staff. We care about what makes working at Link a rewarding experience for our employees.
Employee Unit Purchase Plan
The Employee Unit Purchase Plan (“EUPP”), was introduced in July 2012, allows eligible staff to be Link’s unitholders, from which employees turn themselves into the unitholders. For FY 2015/2016, the total installment amount was around HK$13 million, making purchases for about 303,000 units with Link subsidizing about HK$1.9 million.
Measuring Employee Engagement
We understand that many aspects of work environment matter to our employees: tools and training to perform their jobs, support to develop their careers, health and well-being, and being recognised and awarded when they do well. That is why we ask employees for their opinion and measure their engagement through regular staff surveys. We can then act on the results – to build an even better place to work for our employees.
We measure employee engagement primarily through our Annual Staff Survey. The results are communicated to senior management responsible for key employee areas such as talent management, compensation and benefits for action and process improvement.
Family Friendly Leave
As a responsible employer, we target to ensure that our employment terms and conditions allow individuals to maintain work life balance. This includes a five-day work week, a good basic vacation provision and arrangement of special paid leave days. We have taken the lead in introducing family friendly leave benefits for all eligible staff including full pay for birthday leave, compassionate leave, parental leave and marriage leave. The total number of days taken for family friendly leave days for FY2015/2016 was 2,012 days.
Link is progressing in our quest to become an employer of choice and we are committed to building a family friendly working environment that aligns with the work life balance philosophy. We understand that work life balance initiative is a fundamental strategy to enhance staff satisfaction, performance, commitment, and retention. Link’s first Caring Room which is located at our two offices in Kwun Tong was opened in November 2014. Equipped with a refrigerator and microwave oven, this hygienic private lactation space was designed to meet the needs of working mothers. It hopes to decrease absenteeism rates by providing our working mother colleagues with a cosy and hygienic place that resolves issues created by open space work environments that are not conducive to the privacy required for working mothers. The Caring Room at Head Office is booked for 6 hours on average each day.
Please click here for our people management guidelines and handbook.